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Throughout the whole process JD and his team kept me well-informed on the status of my mortgage application. Whenever I reached out to them with questions, they always promptly returned my calls and emails, and they always got me the answers I needed.
Working with James has always been a pleasure. He was referred to me by my wife and since then, I have only referred his services for anyone looking to work on a home loan/refinance. He is extremely knowledgeable and honest to what someone can afford and can expect to pay for a property. His communication is unmatched and efficient.
Communication from The Mortgage Firm was scattered and inconsistent. Understanding that electronic signatures and technology ease the signing and completion of documentation these, it would be nice to have an offer of an office visit to meet in person and address documents. Things were a bit part and parcel.
Tina , Congrats to you and your whole staff for making this one really fun experience. Entering your office the first day I had a strange sense of calmness. Upon closing that calmness turned to a sense of belonging to your family. Everything was done as I was told and I was really kept informed by the staff movi ng through the process. I would recommend your firm 100 %. We can't thank all for the, help ,concern and timeliness on all phases.
Jennifer was fantastic throughout the whole process. She was available to answer any questions any day any time of day and to handle any issues us inexperienced home buyers had. Paperwork though extensive was made easy with Jennifer's help and her support was essential in every Avenue of the purchase. Would highly recommend her to anyone looking to purchase or finance their home.
Christine and her team are amazing! They are very thorough and cover all of their bases. They are extremely great at communicating every step of the process and they are extremely professional. I have recommended them and I have used them multiple times over the past 10 years. I will use them next time too.
Ana provided exceptional service, she walked me thru the whole process and answered all my questions. She was always available to assist me with anything I needed and made the home buying experience very pleasant.
I will definitely recommend Ana to family and friends looking to buy a new home.
When we began the search for our first home, we considered multiple mortgage firms, but in the end went with Robby Sampson at The Mortgage Firm and we are so glad we did! We chose The Mortgage Firm because they were dedicated to us, and did whatever it took to earn and keep our business. They were very patient, and answered our many questions throughout the process. They made this as simple as it could be for us.
I highly recommend Robby and his team to anyone buying a home!
I really enjoyed working with Sam and his team. They made the process smooth and they communicated with me each step of the way. They are excellent communicators and are out-of-the-box thinkers. I liked their personal touch and they even put together a personalized binder for me to keep my important home documents. He mailed a Congrats card too with a nice note with lotto tickets! I would like to utilize their services in the future and would refer them to my friends and family.
Craig made the loan application process feel easy and provided guidance throughout the process. He helped obtain some materials from the title company when they were not responding to my call. Overall a very pleasant experience and we have kept in touch since the closing.
Jennifer and the rest of the crew or Simply Fabulous. With the short notice they had to work with they did Beyond fabulous. So professional, proficient and on time. Please not forget simply friendly greatest peeps the greatest peeps. My overall rating of the whole process and everybody in the office is 100 Stars
As being a first time home owner Charlie and his team made things very easy and helped me with every step along the way. Any question I had I got a response very quick and actually closed before the original closing date. Very pleased and satisfied with my experience. I will definitely go back for future purchases.